Effective date: July 23, 2026
Email support
Order questions
For a direct-site order, include the order number and the email address used at checkout so we can locate the purchase. Please do not email payment-card information.
Damaged-item exchanges
For an item received damaged, contact us within 14 days of receipt and include the order number, a description of the damage, and clear photos of the item and packaging. Review the Returns & Exchanges Policy before submitting the request.
Amazon orders
For purchases made through Amazon, use the order-help options associated with that Amazon purchase. You may also email us with a general product question.
Product care
The PatchBox™ is an organizer only; patches are not included. For cleaning, wear, compatibility, or skin-related questions about reusable silicone wrinkle patches, follow the patch manufacturer’s instructions or contact that manufacturer directly.