Effective date: July 23, 2026
Returns
All direct-site purchases are final. We do not accept returns, change-of-mind returns, or refund requests for items that are not damaged on receipt.
Damaged-item exchanges
If The PatchBox™ arrives damaged, contact support@tomkaessentials.com within 14 days of receipt to request an exchange. Requests made after the 14-day period are not eligible under this policy.
What to include
Please include your order number, a brief description of the damage, and clear photos of the item and shipping packaging. Keep the item and packaging until we provide the next steps.
Exchange authorization
Do not send an item back without first contacting us. We will review the request and provide instructions for an eligible exchange. An exchange covers the damaged item only and is subject to product availability.
What is not covered
This policy does not cover damage caused after delivery, ordinary wear, misuse, improper care, modification, or use of The PatchBox™ for a purpose other than its intended organizer function.
Amazon purchases
Purchases made through Amazon must be handled through the options and policies shown with the applicable Amazon order.
Questions about eligibility can be sent to support@tomkaessentials.com.