Effective date: July 23, 2026
Where this policy applies
This policy applies to orders placed directly through ThePatchBox.com and fulfilled by TomKa Essentials. Purchases made through Amazon are handled through Amazon and are subject to the shipping information and order process shown with that Amazon purchase.
Shipping timeframe
Direct orders are shipped by TomKa Essentials and typically take 3–5 business days. This timeframe is an estimate, not a guarantee. Carrier delays, severe weather, holidays, address issues, and other events outside our control may affect delivery.
Shipping charges
Any shipping charge and the complete order total are displayed during secure checkout before payment is submitted. Please review the total before completing your purchase.
Delivery address
Please enter a complete and accurate delivery address at checkout. If you notice an error, contact support@tomkaessentials.com as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun.
Delivery questions
For help with a direct-site order, email support@tomkaessentials.com and include the order number and delivery address used at checkout. For an Amazon order, use the order-help options associated with that Amazon purchase.
Damaged items
If The PatchBox™ arrives damaged, contact us within 14 days of receipt. Damaged items may be eligible for exchange under our Returns & Exchanges Policy.